1. Naming convention

1.1. Products and main components

The appliance products and their main components have two main release types: Long-term Supported and Feature releases.

Some of the products are delivered with the release type: Rolling release.

Long Term Supported or LTS Release.

LTS releases are referred to as <product name> <LTS version number> 'LTS', for example:

 syslog-ng Store Box 4 LTS

Feature Release.

Feature releases are referred to as <product name> <base LTS version number> 'F'<feature version number>, for example:

syslog-ng Store Box 4 F3

For both the LTS and the Feature Releases Balabit regularly incorporates security patches and bug-fixes and issues updated Revisions of the released product. These Revisions have a comma separated technical identifier that refers to the base Release in the first 2 digits that is followed by a sequence number. In case of a security revision it additionally includes a letter. For example:

 syslog-ng Store Box 4.0.1 -> 1st revision of syslog-ng Store Box 4 LTS 
syslog-ng Store Box 4.3.2 -> 2nd revision of syslog-ng Store Box 4 F3
syslog-ng Store Box 4.3.3a -> 1st security patch of the 3rd revision of syslog-ng Store Box 4 F3

Rolling release.

This form of software releasing is intended to achieve faster release cycle for the products. New features, bug and security fixes will be launched in the same release as they are available for production usage.

Rolling releases are referred to as <product name> <base version number if exists> <release identifier>

Note
Customers are recommended to always install the latest Revision of the used software Release.

1.2. Client modules (e.g. BAP)

Floating Release.

Client-side components of certain products (e.g. the Audit Player) have so-called floating releases, referred to as <product name> <yyyy.x>, for example:

BAP 2011.1

Note
For all the above software Releases Balabit regularly incorporates security patches and bugfixes and issues updated Revisions of the Released product. Customers are recommended to always install the latest Revision of the used software Release.

For floating releases, only the latest revision of the latest version is supported.

2. Support time-line

Each SCB and SSB LTS Release (for example, syslog-ng Store Box 4 LTS) is supported for 3 years after original publication date and for 1 year after succeeding LTS Release is published (whichever date is later).

syslog-ng PE LTS Release (from syslog-ng PE 6 LTS) is supported for 3 years after the original publication date. No succeeding LTS Release is planned. From syslog-ng PE 7 rolling release will be introduced.

Note
Only the latest revision is supported.

Each rolling release is supported for 12 months after the original publication date. Bugs are accepted on any of the supported versions. Bugfixes shall only be implemented on the newest version.

Each Feature Release (for example, syslog-ng Store Box 4 F2) is supported for 6 months after original publication date and for 2 months after succeeding Feature or LTS Release (whichever date is later).

Note
Only the latest revision is supported.

In case of Client Modules only the latest Release is supported.

3. Appliances

Hardware appliances are supported for 3 years after the purchase by default. This support period might be extended based on individual agreement.

Support for a hardware appliance means that Balabit assures that all supported software versions are compatible with supported hardware as described above.

Balabit changes the hardware specification of the appliance in about every 3 years. Once it is changed, new appliances are sold with the new hardware specification. The change of hardware specification does not affect the warranty or the support of previously sold appliances.

When purchased, hardware appliances are preinstalled with the latest available LTS Release. Customers may install a supported Feature Release on the appliance but in this case the appropriate support time-line (6 months +2 months) applies.


Please send your comments or documentation bugs to: documentation@balabit.com