18.5.5. Integrating ticketing systems

The plugin framework provided by PSM can also be used to integrate PSM to external ticketing (or issue tracking) systems, allowing you to request a ticket ID from the user before authenticating on the target server. That way, PSM can verify that the user has a valid reason to access the server — and optionally terminate the connection if he does not. Requesting a ticket ID currently supports the following protocols:

  • Remote Desktop (RDP)

  • Secure Shell (SSH)

  • TELNET

  • TN3270