Procedure – Performing authentication with ticketing integration in terminal connections


To establish a terminal connection (SSH, TELNET, or TN3270) to a server that requires you to enter a ticket ID, complete the following steps.


  1. Connect to the server.

    You have the option to use the ID of the ticket you are working on as part of the username (replace id with the ticket ID):

    ssh [email protected]@server

    Your plugin may use a different name for the key ticket_id shown in the example. Plugins work with key-value pairs and the names of keys are entirely up to individual plugins.

  2. If you did not provide a ticket ID, PSM now prompts you to enter it.

  3. Authenticate on the server.

  4. If the authentication is successful, you can access the server.