9.5. Troubleshooting Citrix-related problems

Accessing Citrix servers using the Remote Desktop Protocol

Accessing Citrix servers using the Remote Desktop Protocol may fail in certain situations, and the connection is terminated with the ERROR: error while decompressing packet error message on the client, or with the Event56, TermDD, The Terminal Server security layer detected an error in the protocol stream and has disconnected the client. message on the server.

To overcome this problem, modify the settings of the network card of the server, and disable the Large Send Offload option.

Note

The problem is not related to using PSM in your environment.