Real IT Security Issues in The Telecom Sector

Complex and dispersed IT department

In a global environment, prioritizing product quality while lowering production and maintenance costs are inevitably connected to outsourced or sub-contracted departments, telecommuting or mobile workforces. This new economic and infrastructural reality demands a high level of confidence and control. It is vital to ensure that high-value assets such as sensitive customer data or internal system-related information are handled according to compliance standards and the company's own security processes.

Protection of personal and billing information

Brand image and reputation are fragile assets in telecommunication industry whose databases are full of sensitive personal information. Even minor performance issues, delays or downtimes can result in irreversible damages to users; data leaks unveiling billing, customer or transactional data can cause irreparable negative impacts on customer loyalty and trust. This sector is exceptionally vulnerable to security threats and attacks, and authorized users can do almost anything they want once they log on. Thus, the obligation of data protection has never been more important or a greater challenge.

Extend access to privileged users

Troubleshooting and forensics situations intend to trace back who did what and when on a server. Without user session monitoring and recording this question is almost impossible to answer, and usually leads to accusations along with financial and temporal assets invested in vain. However, if activities can be investigated, most potential attacks are prevented just by the mere existence of the monitoring and recording solution providing objective proof of all activities and events. More and more external outsourced experts sit in your IT department and access both internal and un-monitored external servers. Do you really know what exactly they do?