Real IT Security Issues in The Managed Service Provider Sector

Accountability issues

For companies it is often an overwhelming obligation to manage network security on their own, considering that new security threats emerge daily. Managed Service Providers (MSPs), as partners, are expected to provide proactive security management and monitoring solutions, specialized expertise and resources for organizations of all sizes. In order to be able to address the diverse requirements of your customers and to remain competitive, you are required to provide secure, scalable and flexible platforms and solutions while meeting both their unique needs as well as compliance demands.

SLA validation

Brand image and reputation are fragile assets in the MSPs/Remote IT providers sector. Even minor performance issues, delays or downtimes can result in irreversible damages to your customers; data leaks can cause irreparable negative impacts on customer loyalty and trust. Every action you perform on your customers' servers can trigger playing the blame-game. The obligation of data protection, auditability and transparency of actions has never been more important or a greater challenge.

Improved security

Support response time is also a cornerstone of your business. Troubleshooting and forensics situations intend to trace back who did what and when on a server, and the time spent on these actions has to be minimized in order to keep customer loyalty. Without user session monitoring and recording, the who-what-when question is almost impossible to answer, takes ages, and usually leads to accusations along with financial and temporal assets invested in vain. However, if activities can be investigated, you can eliminate the cloud of doubt and most potential attacks from inside are prevented just by the mere existence of the monitoring and recording solution providing objective proof of all activities and events.