5. Contact and support information

The syslog-ng Premium Edition and syslog-ng Open Source Edition applications are developed and maintained by BalaBit IT Security Ltd. We are located in Budapest, Hungary. Our address is:


         BalaBit IT Security Ltd.
         1464 Budapest P.O. BOX 1279
         Hungary
         Tel: +36 1 371-0540
         Fax: +36 1 208-0875
         E-mail: info@balabit.com
         Web: http://www.balabit.com/
       

5.1. Sales contact

You can directly contact us with sales related topics at the e-mail address .

5.2. Support contact

To subscribe to the mailing list of the syslog-ng community, visit https://lists.balabit.hu/mailman/listinfo/syslog-ng/.

To report bugs found in syslog-ng, visit https://bugzilla.balabit.com/.

Product support, including 7x24 online support is available for both syslog-ng PE and OSE in various packages. For support options, visit the following page: http://www.balabit.com/support/packages/

For syslog-ng OSE, precompiled binary packages are available for an annual fee. See the following link for the list of supported platforms: http://www.balabit.com/network-security/syslog-ng/opensource-logging-system/support/

You can register your copy of syslog-ng Premium Edition online on the BalaBit website or by sending the filled registration form. Registration is a prerequisite for all support services. Your product can be registered online at the http://www.balabit.com/support/registration/ website.

E-mail and telephone support is available for registered users, please write or call us for details.

Support e-mail address: .

Support hotline: +36 1 371 0540 (available from 9 AM to 5 PM CET on weekdays)

The BalaBit Online Support System is available at https://boss.balabit.com/ and offers 24 hours technical support. This system is available only for registered users.

5.3. Training

BalaBit IT Security Ltd. holds courses for advanced GNU/Linux system administrators. Our experienced system engineers give lectures on syslog-ng administration.


© 2007 BalaBit IT Security
Please send your comments or documentation bugs to: documentation@balabit.com