Quality Policy

What is quality?

The notion of quality is generally connected with the capacity of the product and the degree how much it is capable of satisfying consumers demands. In the narrow sense, quality means that how much the product can fulfill its duty, whether it carries out technological parameters, which are undertaken in documentation, and how much it meets certain latent consumers expectations.

Quality assurance

The fact that quality cannot be assured with the final supervision of the product is generally true, but this is especially true in the development and service sector that are connected with softwares. Quality assurance needs process-oriented way of thinking, which has to inspire the whole company, since all processes of company are aimed at producing value, or help this indirectly. Consequently, the quality of the product/service is influenced by all parts of processes to a certain degree.

Knowing the processes of BalaBit Ltd. we identified the following quality factors:

Quality factors:

• competence -- Obtaining and retaining of required competence is of strategic importance. We deal with selection with the utmost care. An inner motivation system is responsible for retaining our experts. Up-to-date competence is provided by continuous training.
• working condition -- Appropriate working environment is motivation and efficiency factors at the same time, therefore we put big emphasis on its improvement. Offices are built on the basis of the rules of bureaucracy, furnitures and equipments are ergonomic workmanship. We provide opportunity for our colleagues for recreation with the development of community place and sports facilities. human policy
• work organization -- Efficient, precise work and coordinated teamwork extremely influence customers satisfaction. We provide fluent course of processes with the help of accurate job description, duty and responsibility matrix and process-specification.
• product documentation -- Proper documentation basically influences the use of product, consequently the customers satisfaction as well. Our aim is to attach a thorough description to our products, with the help of which the software can be installed and configurred unaided and without any special problem.
• product ergonomics -- Besides the functionality and documentation of the product, the correspondence to software ergonomics has a considerable effect on the use of the product. On the one hand it means obeying the standards and customs, on the other hand it means using of notions that are understandable for people, and development of clearly arranged operator surface.
• applied technology -- Applied technology in itself determines considerable part of the functionality of the product, therefore technological improvements just as much as human resource, which makes them possible, are of strategic importance. Our purpose is retaining the technology that we developed in leading position in the world in the following years.
• functionality -- Functionality of the product is the thing that directly satisfies customers demands. Therefore identification of customers and high-level understanding of their requirements are preconditions for the development of proper functions.
• customer contacts -- The whole process of purchasing influences customers satisfaction, from the first contact, through entering into a contract, until employing assistances, which are provided to the product. Therefore we take good care to make these activities meet our customers requirements in all respects and make the necessary information and competence are available at the required stages of processes.
• good will -- Good repute of our company has also got effect on the satisfaction of the customers who use our products. Nobody uses a product with pleasure if it is produced by a company with bad reputation even if he/she is content with the product. Therefore we consider following the press, which is connected to our company, important and taking part in trade conferences and exhibitions. press coverage